Privacy Policy

This Privacy Policy (“Policy”) governs the processing of personal data by Aeon (“Aeon,” “we,” “us,” or “our”) in connection with the use of our Software-as-a-Service (SaaS) platform, applications, and related services (collectively, the “Service”). Aeon is committed to ensuring that all personal data is processed lawfully, fairly, and transparently, in accordance with applicable data protection laws.

1. Data Controller

2. Categories of Personal Data

Aeon collects the following categories of personal data, either directly from Users or automatically through their interaction with the Service:

• Identification Data: name, email, username, credentials
• Contact Information: address, phone number, communication details
• Billing and Payment Data: payment details and records
• Technical and Usage Data: IP address, browser type, access logs
• Service Data: configurations, AI agent data, and metadata
• Support Communications: customer service requests and feedback

3. Legal Basis for Processing

• Performance of a Contract: to provide and maintain the Service.
• Legitimate Interests: for security, analytics, and service improvement.
• Consent: where explicit consent is obtained.
• Legal Obligation: to comply with statutory duties.

4. Purpose of Processing

Aeon processes personal data to provide the Service, manage user accounts, process payments, maintain security, improve performance, and comply with applicable legal requirements.

5. Data Retention

Personal data shall be retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer period is required by law. Data is securely deleted or anonymized thereafter.

6. Data Sharing and Disclosure

Aeon may disclose personal data to:

• Service Providers under data processing agreements
• Affiliates and subsidiaries within the Aeon group
• Legal authorities when required by law
• Successors in business transfers, under appropriate safeguards

Aeon does not sell or rent personal data to third parties.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), Aeon ensures appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.

8. Data Subject Rights

Users have the right to access, rectify, delete, restrict, and port their data, as well as to object to processing and withdraw consent. Requests may be sent to: support@withaeon.com

9. Security of Processing

Aeon implements technical and organizational measures to ensure a level of security appropriate to the risks involved, including encryption, access control, and regular audits.

10. Children’s Data

The Service is not intended for individuals under 16 years of age. Aeon does not knowingly collect or process minors’ data.

11. Changes to this Policy

Aeon reserves the right to update this Policy periodically. Material changes will be communicated via notice within the Service. Continued use of the Service constitutes acceptance of any such changes.

12. Contact and Complaints

For questions or concerns, contact:
Email: support@withaeon.com

Users may also lodge a complaint with their local Data Protection Authority if they believe their rights have been infringed.